Terms

Overview: We perform a light tidying of your home during our cleaning visit. For the best experience, we recommend spending a few minutes, picking up any out of place items from surfaces and flooring so our technicians can get right to work cleaning your home. We are pet lovers and we are happy to work around your well-mannered pet. If you have an aggressive pet, we kindly ask that you confine them during our visit for the safety of our team.

Our Team: Our professionally trained cleaning technicians undergo background checks, and specialized training for a consistent cleaning experience. We are licensed, bonded and insured, including workers compensation coverage, so you are never liable while we are working in your home.

Our Technology: You will receive email notifications when an appointment has been scheduled and email reminders for any appointments booked more than 24 hours in advance. When we are on our way, you will receive a text message, so you always know when we are in route to your home. You can make payments online, using our secure software, which offers bank level data security.

Payments: Many of our clients choose to leave us a check or cash on the day of their appointment. If you prefer to pay online, we will send you an invoice when we complete your cleaning. Payments are due on the day of your cleaning. If you choose to pay online, we prefer bank payments, whenever possible, to help us keep our costs down.

Cancellations & Lockouts: We understand that unforeseen circumstances arise from time to time. To avoid lockouts, we recommend installing a digital lock, which can be purchased for as little as $35. You may also leave us a code to your garage or a key. In the event of a lockout you will be billed a $75 fee to recover our costs of payroll for the team’s travel time and related vehicle expenses.

Valuables/Sentimental items: We take due care with all of your belongings, but should you have an irreplaceable family heirloom or other sentimental item, feel free to tuck it away in a closet of other secure area prior to your appointment. 

Service Limitations: We do not climb higher than a 2-step ladder and we do not move furnishings weighing more than 30 lbs. We clean higher areas using our specialized cleaning equipment and extension poles for the safety of our employees.

Issues or Concerns: In the unlikely event you are not delighted with our services, just let us know within 24 hours of receiving your services and we will come back and fix it, free of charge.