Terms & Conditions

Overview: We perform a light tidying of your home during our cleaning visit. For the best experience, we recommend spending a few minutes, picking up any out of place items from surfaces and flooring so our technicians can get right to work cleaning your home. 

Our Team: Our professionally trained cleaning technicians undergo background checks, and specialized training for a consistent cleaning experience. We are licensed, bonded and insured, including workers compensation coverage, so you are never liable while we are working in your home. Each cleaning team has an assigned team leader who is responsible for the team and cleaning service.

Satisfaction Guarantee: If for any reason you are not satisfied with our services, please notify us within 24 hours and we will come back and fix it free of charge with our satisfaction guarantee.

Valuables/Sentimental items: We take due care with all of your belongings, but should you have an irreplaceable family heirloom or other sentimental item, feel free to tuck it away in a closet of other secure area prior to your appointment. Please also let us know if you have any particularly fragile items, pictures on your walls that may not be secure or any items that you do not want us to touch while cleaning your home.

Service Limitations: We do not climb higher than a 2-step ladder and we do not move furnishings weighing more than 30 lbs. We clean higher areas using our specialized cleaning equipment and extension poles for the safety of our employees.

Pet Policy: We are pet lovers and we are happy to work around your well-mannered pet. If you have an aggressive pet, we kindly ask that you confine them during our visit for the safety of our team.

Health & Safety: If our cleaners have any signs of illness, they are asked to stay home for the safety of our employees and customers. In the unlikely event of an employee who is out sick, we may need to change the time and/or day of your next cleaning appointment. We will do everything in our power to avoid such situations, but we want to make you aware that this may occur from time to time.

We also ask our customers to kindly reschedule their appointment if they have signs of illness in their household for the safety of our employees and customers.

Our Technology: You will receive email notifications when an appointment has been scheduled and email reminders for any appointments booked more than 24 hours in advance. When we are on our way, you will receive a text message, so you always know when we are in route to your home. By signing up for our services, you agree that we may from time to time, we may use before and after images of your residence or business to highlight our work. We will not include images with any personal identifiable information in them. If you would prefer that we do not use images, please email info@thecleaningpeopleri.com or text us at 401-340-2549 and we will note your account.

Payments:  Payments are due on the day of your cleaning appointment. Many of our clients choose to leave us a check or cash on the day of their appointment. If you prefer to pay online, we will send you an invoice when we complete your cleaning. Payments are due on the day of your cleaning. If you choose to pay online, you may pay with your bank account or credit card using our software provider’s platform, which has bank level security.

Cancellations & Lockouts: We understand that unforeseen circumstances arise from time to time. To avoid lockouts, we recommend installing a digital lock, which can be purchased for as little as $35. You may also leave us a code to your garage or a key. In the event of a lockout you will be billed for the full cost of your cleaning to recover our travel and staffing time.

If you need to cancel or reschedule your services, we kindly request a 72 hour notice. Appointments canceled or rescheduled within 48 hours are subject to a $75 cancelation fee, due to the inability to easily replace your time slot on short notice. Appointments canceled or rescheduled in less than 24 hours are subject to a full cleaning charge. Repeated same day cancellations are subject to cancellation of our cleaning services.

Limitation of Liability: The Cleaning People RI, LLC. carries insurance for accidental damage or breakage in your home. Damage or breakage that is caused by normal wear and tear, improper installation or any household items valued over $250 that are not disclosed in writing to The Cleaning People RI, LLC. You must notify The Cleaning People RI, LLC in writing within 24 hours of any alleged breakage or damage caused by the Cleaning People RI, LLC. during our cleaning services. The Cleaning People RI, LLC. will investigate the issue and make a good faith effort to remedy the situation, which may include submitting a claim to its insurance carrier. The Cleaning People RI’s obligation is not to exceed the amount the insurer is willing to reimburse or the cost of the cleaning service, whichever is higher. Both parties agree to waive any right of subrogation on behalf of their respective insurance companies. This agreement is based on the laws in place within the State of Rhode Island.


We collect the following types of Personal Information about you:

We may collect a range of Personal Information. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you.

We may ask for certain information such as your first and last name, address, phone number, email address, lock or alarm code(s) and/or descriptions of certain items in your home or business for the purposes of providing you with an accurate quotation for services or to gather information needed to properly perform services in your home or business. You may also provide us with photographs related to your use of our Services. By using our services you further agree that we may from time to time take photographs of your home or business for use on our website, social media or advertising materials. If and when we do so, we will take reasonable precautions to ensure your personally identifying information is not disclosed. People who know you and/or have been inside your home or business may recognize this in photographs we have used. If you would prefer for us not to use photographs of your home or business, you may call, email or text us with your preferences and this will be noted within your customer file in our CRM software. You may provide certain additional Personal Information for purposes of processing a transaction for our Services which may, bank information in the form of a business or personal check. All bank ACH’s and credit card transactions are processed through our business software provider Housecall Pro and Stripe. We do not collect or store bank account or credit card information directly. Housecall Pro’s privacy policy can be found here. https://www.housecallpro.com/privacy/

We may retain any text messages or emails you send through our business phone number (833-553-3674), Housecall pro text number (401-340-2549), or any emails associated with our business or assigned to our employees. We may collect Personal Information related to any text or email messages we receive from you. We use this Personal Information to provide you with estimated costs of our services, to schedule and perform our services, to follow up on our service, to answer questions you may have, and to send you invoices and follow up on outstanding invoices you may owe. You may opt out from receiving text messages from us by calling us, emailing us or texting the word STOP to 833-553-3674 and we will discontinue any text messages to you. However, please be aware if you text us again in the future with a question, we will respond to your message unless you opt-out again in the future.

Use of Facebook Messenger or Request a Quote through Facebook

We may allow you to contact us using Facebook Messenger or by requesting a Quote from the Facebook platform. When you do so, we may view your Facebook profile including the people you are friends with on Facebook. We may also respond to your request via Facebook Messenger, phone or email, depending on the nature of your request and requested contact manner. All privacy related to your use of Facebook is governed by Facebook’s privacy policies.

Use of Google Local Services, Google Quote Request or Google Messaging

We may allow you to contact us using Google which will relay a message on the Google app or send us an email on your behalf. When you do so, we may view your Google profile. We may also respond to your request via Google Messenger, phone or email, depending on the nature of your request and requested contact manner. All privacy related to your use of Google is governed by Google’s privacy policies.

Personal Information collected from third-party sources

Housecall Pro, the software we use to operate our business, may collect financial information from you from third-party sources such as payment processors (e.g. Stripe) and third-party verification vendors (e.g. Plaid), and QuickBooks. This information may include bank account information or credit card information. Information collected by Housecall Pro may be used to determine your eligibility for certain services or promotions, providing you with marketing opportunities which we believe may be of interest to you, and for internal analytics purposes. Furthermore, reviews left by you on Housecall Pro, may be posted to Google, Facebook or our website, as published by their services. Other websites, including Bark.com, may also post reviews left by you regarding your experience with our services.

Analytics, cookies, and other technologies

We may indirectly collect analytics data, using third-party analytics tools, such as Google Analytics, to help us analyze and create aggregate industry trends and analytics to improve the services we provide. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual. For more information on Google Analytics’ processing of your Personal Information, please see https://policies.google.com/technologies/partner-sites?hl=en-US. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We collect information about you over time through our Housecall Pro and QuickBooks software. Third parties may also collect information on you for their own purposes. Cookies are small files that download when you access certain websites. For more information about cookies visit www.allaboutcookies.org.

To assist us with analyzing our website traffic through cookies and similar technologies, we use analytics services such as Google Analytics. For more information on Google Analytics’ processing of your information, please see “How Google uses information from sites or apps that use our services.” You can opt out of Google Analytics by installing Google’s opt-out browser add-on.

Most internet browsers accept cookies by default. You can accept, or block cookies by activating the setting on your browser that allows you to reject all or some cookies, or by changing your cookie preferences via the Service. The help and support area on your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you to when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept cookies, if you block or reject them, you may not have access to all of the features available through the Service

To find out more on how to manage and delete cookies, visit www.aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:

Commercial and marketing communications

We use the Personal Information we collect or receive to communicate directly with you, and to determine whether or not our Services may be of interest to you and to determine if you are within an geographic area that we currently service. We may send you emails and SMS messages containing newsletters, surveys, advertising, promotions and special offers. If you do not want to receive such email messages, you will be given the option to opt-out or change your preferences. We also use your Personal Information to send you Service-related emails or text messages including scheduled services, on our way texts, job completion and invoice notifications, changes to your scheduled service, questions about your service, appointment reminders, invoices and reminders, satisfaction surveys, and to responses to questions you may send directly to us via text or email.  We may need to contact you from time to time with important transactional or other information related to the services we are providing.

Sharing of your personal information

We will not rent or sell your Personal Information to third parties without your consent, except as noted below:

Who we may share your Personal Information with

We may share your Personal Information with third-party business partners and apps for the purpose of providing our Services to you. Third-party business partners and apps will be given limited access to your Personal Information as is reasonably necessary to schedule, perform and follow up on our services and invoices. These third-party business partners include, but are not limited to Housecall Pro, Quickbooks Online, Stripe, Google, Facebook and other software applications used to carry out our business activities.

We may share your Personal Information when we have a good faith belief that it is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Service, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of The Cleaning People RI, LLC, its users, or the public against harm.

We may share your Personal Information if we are involved in a merger, acquisition, or any form of transfer or sale of some or all of our business or assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Where legally required we will give you prior notice and if you have a legal right to do so, an opportunity to object to this transfer.

When we hire a service provider to help operate the Service of our business, we may give access to Personal Information as necessary to perform the service for The Cleaning People RI, LLC. This may include service providers that manage scheduling, perform back office administrative tasks or with the team(s) who perform services for our customers.

Who you may choose to share your Personal Information with

Any Personal Information or content that you voluntarily disclose for posting on public pages of third party applications such as Housecall Pro, Google, Facebook, Bark or other software applications becomes available to the public, as controlled by any applicable privacy settings. To change your privacy settings on the Service, please reach out directly to that 3rd party service provider. Subject to your profile and privacy settings, any content that you make public is viewable and searchable by other users on the Internet.

If you remove information that you posted online, copies may remain viewable in cached and archived pages of that Service, or if other users have copied or saved that information. You may also choose to share your location, name, or other Personal Information on third-party services like Facebook, Google or Twitter through the use of functionality that Housecall Pro provides for that Service (i.e., a “post on Facebook” button). Please note that if you choose to share your Personal Information on these third-party services, your Personal Information will be made visible in accordance with your applicable privacy settings on such services (if any), and that such Personal Information may be collected and used in accordance with that third-party service’s own rules and policies. This Privacy Policy does not govern the collection or use of your Personal Information on third-party services, and if you choose to share your Personal Information on a third-party website or service (like Facebook or Google) you do so at your own risk.

Surveys and feedback

We may also collect your Personal Information when you participate in surveys conducted by or on behalf of us or our partner companies, including but not limited to feedback within the Housecall Pro Service, questionnaires, telephone interview or discussion groups, online postings and otherwise providing general information about our Services.

How we store and protect your personal information

To protect your privacy and security, we rely on third party providers including Housecall Pro, Quickbooks, Stripe, Facebook, Google, Bark, WordPress, and other third party software providers who take reasonable steps (such as requesting a unique password) to verify each user’s identity before granting access to their services, and for controlling access to your email communications from us, at all times. However, we cannot ensure or warrant the security of any Personal Information you transmit to us or guarantee that Personal Information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third-party apps and services that you add to the Service. We are not responsible for the functionality or security measures of any third-party.

In the event that any Personal Information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose Personal Information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Your choices about your personal information

You may update your account information at any time by logging in to your Housecall Pro account and changing your profile settings. You can also stop receiving promotional email communications from us by replying “Opt-Out” or “Unsubscribe.” You can stop receiving text messages from us by replying “Stop.” We make every effort to promptly process all of these requests. As noted above, we may still need to contact you with important transactional or administrative information, as permitted by law (e.g., scheduling confirmations and reminders, on our way alerts, job finished alerts, survey requests, invoices and/or changes to our scheduled Services. If you have any questions about reviewing or modifying your account information, you can contact us directly at info@thecleaningpeopleri.com

How long we keep your personal information

Your information may be retained in our 3rd party services indefinitely unless you contact us to request deletion of your information. Certain software packages may only allow us to deactivate your account and may not allow us to delete your transaction history (such as QuickBooks) or reviews left online (such as Facebook or Google).

Children’s Privacy

We do not knowingly collect or solicit any Personal Information from anyone under the age of 16 or knowingly allow such persons to register as users. The Service and its content are not directed at children under the age of 16. In the event that we learn that we have collected Personal Information from a child under the age of 16 without verification of parental consent, we will delete that Personal Information as quickly as possible. If you are a parent or legal guardian and you believe that we might have any Personal Information about your child, please contact us at info@thecleaningpeopleri.com

Links to or from other websites or services

We are not responsible for the practices employed by websites or services linked to or from our website or other 3rd party services such as Housecall Pro, Facebook, Google, Bark, QuickBooks or other 3rd party software services, including the information or content contained therein. Please remember that when you use a link to go to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement to or from our website, are subject that third-party’s own rules and policies. If you are using a third-party website or service (like Facebook) and you allow such a third-party access to your Personal Information you do so at your own risk.

How to contact us

If you have any questions about this Privacy Policy, please contact us at info@thecleaningpeopleri.com. You may also call us at 833-553-3674

Changes to our privacy policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. Your continued use of our Services after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of the Privacy Policy.

Terms and Conditions: Our terms and conditions can be found on our website at www.thecleaningpeopleri.com/terms. These terms and conditions may change from time to time and by hiring The Cleaning People RI, LLC, you agree to the these terms and conditions as posted on our website and sent in our estimates, appointment reminder emails and invoices.